The Quality policy of the firm is "Process and Supply of Hygienic & Superior quality of milk to the society at specified time". The main activity of the sales team is “Providing a respectable & excellent service to the consumers”. Mainly, The company offers a magnificent schemes to the Distributors/Dealers & Consumers.

To build beneficial relationship with our customers/consumers, KC Milk Dairy formed a Food Safety Team. The main roll of the team is monitoring the Customer compliances and suggestions through Telephone , Postages and Compliant Registers which was maintained in Distributor/Dealers outlets. As per the Food Safety Management, A mock drill (withdrawal) practice has been followed and proper corrective action will be taken based on the complaints.

To ensure the complaint free service, the Food Safety Team monitoring the functions of each department and their activities as per schedule. The top management also inspecting the team activities now and then.